At Polkadot Chocolate, we are committed to ensuring your complete satisfaction with our Polkadot Mushroom Chocolate Bars, Polka Dot Gummies, and other premium products. We stand behind the quality of our Polka Dot Chocolate, Shroom Bars, and Mushroom Chocolate Bars, and we want your experience with our Polkadot Bars to be nothing short of exceptional. If, for any reason, you are not fully satisfied with your purchase, please review our Return and Refund Policy below for details on how to return your Polkadot Mushroom Chocolate or Polka Dot Gummies and request a refund.
Return Eligibility
To be eligible for a return or refund, the following conditions must be met:
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Unopened and Unused Products: All Polkadot Mushroom Bars, Polka Dot Shroom Gummies, or other products must be unopened, unused, and in their original packaging, with all seals and labels intact. Due to the nature of our Mushroom Chocolate and Shroom Gummies, we cannot accept returns on opened or partially consumed products for health and safety reasons.
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Timeframe: Return requests must be submitted within 14 days of receiving your order. This applies to all Polka Dot Bars, Polkadot Gummies, and other Mushroom Chocolate Bars purchased from our official website.
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Proof of Purchase: A copy of your original invoice or order confirmation must be included with the return to verify your purchase of Polkadot Chocolate or Polka Dot Mushroom Gummies.
Non-Returnable Items
The following items are not eligible for returns or refunds:
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Opened or partially consumed Polkadot Mushroom Chocolate Bars, Polka Dot Shroom Bars, or Polkadot Gummies.
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Products damaged due to misuse, mishandling, or improper storage (e.g., exposure to heat or sunlight that affects the quality of Shroom Chocolate).
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Products purchased from unauthorized resellers or third-party vendors. To ensure authenticity, always buy Polkadot Bars and Polka Dot Gummies directly from our official website or authorized retailers.
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Items affected by normal wear and tear or those not stored according to our recommended guidelines (e.g., in a cool, dry place).
How to Initiate a Return
To return your Polkadot Mushroom Chocolate, Polka Dot Gummies, or other eligible products, please follow these steps:
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Contact Customer Service: Email our customer service team at info@polkadotchocolatebar.us.com within 14 days of receiving your order. Include the following details:
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Your order number.
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A description of the reason for the return.
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Photos of the product and packaging (if applicable, e.g., for damaged items).
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Receive a Return Merchandise Authorization (RMA): Our team will review your request and, if approved, provide you with an RMA number and detailed return shipping instructions. Returns without an RMA number will not be accepted.
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Package the Item: Securely package the unopened Polkadot Bar, Polka Dot Shroom Gummies, or other product, along with a copy of your invoice or order confirmation. Write the RMA number clearly on the outside of the package.
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Ship the Return: Send the package to the address provided in the RMA instructions. Customers are responsible for return shipping costs unless the return is due to a damaged or defective product (see below).
Damaged or Defective Products
If you receive a damaged or defective Polkadot Mushroom Chocolate Bar, Polka Dot Gummy, or other product, we’ll make it right. Please follow these steps:
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Report Within 7 Days: Contact our customer service team at info@polkadotchocolatebar.us.com within 7 days of receiving your order. Include your order number, a description of the issue, and clear photos of the damaged or defective Polka Dot Chocolate or Shroom Gummies.
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Replacement or Refund: Upon verification, we will provide a replacement Polkadot Bar or Polkadot Gummy at no additional cost, or issue a full refund, depending on your preference and product availability. We will also provide a prepaid return label for damaged or defective items.
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Packaging Requirements: Ensure the damaged product is returned in its original packaging, if possible, to facilitate the replacement or refund process.
Refund Process
Once we receive and inspect your returned Polkadot Mushroom Chocolate, Polka Dot Shroom Bars, or Polkadot Gummies, we will notify you via email about the status of your refund. If approved:
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Refunds will be issued to the original payment method used for the purchase.
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Refunds typically take 5–10 business days to process, depending on your payment provider.
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Shipping Fees: Original shipping fees are non-refundable, and customers are responsible for return shipping costs unless the return is due to a damaged or defective product.
Important Notes
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Authenticity Matters: To avoid counterfeit Polkadot Mushroom Bars or Polka Dot Gummies, always purchase from our official website or authorized retailers. Products from unauthorized sources are not covered by our return and refund policy.
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Local Regulations: Some Polkadot Chocolate or Polkadot Gummies may contain functional mushroom extracts (e.g., Lion’s Mane, Reishi) that are subject to local regulations. Ensure compliance with your region’s laws before purchasing, as returns due to legal restrictions are not accepted.
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Customer Responsibility: Please provide accurate shipping information at checkout. We are not responsible for orders shipped to incorrect addresses or lost due to customer error. If you need to update your shipping details, contact us at info@polkadotchocolatebar.us.com before your order ships.